SupportSystem Documentation

SupportSystem is a fast, simple, and robust help desk software that improves customer support efficiency.

Getting Started

• Create Trial
• Post-Trial Creation
• Release Overview - January 2021

Guides

• Email Guide
• Branding Guide
  • Logo
  • Customizing Site Pages
  • Custom System Languages
  • Email Templates
  • Departments
  • Signatures
  • Emails
  • Domains
• System Languages Guide
  • Agent Language Preference
  • User Language Preference
  • Translating Administratively Editable Text
  • Translating Knowledgebase Articles
  • Translating Custom Field Data
• Alerts Guide
  • Autoresponder
  • Alerts and Notices
  • Disabling Alerts
  • Editing Template Messages
• Translation Guide
  • Translating Editable Text

Panels

• Account Panel
  • Account Tab
  • Agents Tab
• Admin Panel
  • Dashboard Tab
  • Settings Tab
  • Manage Tab
  • Emails Tab
  • Agents Tab
• Agent Panel
  • Dashboard Tab
  • Users Tab
  • Tasks Tab
  • Tickets Tab
  • Knowledgebase Tab
• User Portal
  • Open A Ticket
  • Check Ticket Status
  • Knowledgebase

Features

• Overview
• Let’s Encrypt Support
• Multifactor Authentication
• Visibility Permissions
• Previously Released

Plugins

• Help Desk Audit
• Two Factor Authentication
• Password Management Policies