Domains

Account Panel > Domains

Adding Your Custom Domain

For branding purposes, it is often important to associate your helpdesk with your own existing URL.

To accomplish this, you will need to use a CNAME record to associate your custom domain or subdomain with your helpdesk URL. A CNAME, or Canonical Name record is an entry within the Domain Name System (DNS) that specifies where a user can find your web pages or any other URL.

First, you will need to decide on the custom domain or subdomain to use. For example, instead of accessing your help desk using helpdeskname.supportsystem.com you could use something like www.mydomain.com or helpdesk.mydomain.com if you like.

To add your domain to your helpdesk, inside your Account Panel, locate the Account tab and click on Domains. Then click Add Domain on the far right and add the desired URL on the corresponding page. Click Add Domain at the bottom when done.

Next, you’ll need a corresponding CNAME record for the help desk address you selected, associating it with dl.supportsystem.com. For example, if you selected helpdesk.mydomain.com then you will need to associate helpdesk to dl.supportsystem.com.

Each hosting service has slightly different ways to create CNAME records. When in doubt, check with your host or DNS provider for additional help or instructions.

After verifying that the CNAME is working correctly, you can select the newly added domain as the default help desk domain in Account Panel > Account > Settings. Keep in mind that changes to DNS records may take up to 48 hours to take effect.

Account Panel > Domains > Add Domain

Domain Name: You can not edit the subdomain although you can add your own custom domain. Any subdomain changes require an email request to help@supportsystem.com.

Domain Status: Set your domain to active or disabled

Panel Access: Check to enable which panels are accessible via this domain. (Client Panel, Staff Panel, Control Panel)

Domain Security Features

Force HTTPS: Enabling HTTPS on a custom domain requires a premium subscription and an SSL certificate. Please note, we do not generate SSL certificates, you will need to obtain this from a third party.

SSL Certificate (Private Key): Paste or upload a private key to add or change your certificate.

SSL Certificate (Signed Certificate): Paste or upload a signed certificate to add or change your certificate.

SSL Certificate (Intermediate CA (not required)): Paste or upload Intermediate CA to add or change your certificate.