Account Panel > Plans
We currently offer 3 different subscription plans with SupportSystem: Basic, Standard or Premium.
Prior to subscribing, you will need to set your subscription billing frequency from the billing period drop down. You can then subscribe to a plan by selecting “Subscribe” and entering your card details.
You can upgrade or downgrade your plan at any time during your billing period from the Plans tab by selecting upgrade/downgrade under the desired plan. If upgrading, this will immediately prorate a charge based on the number of agents currently in the helpdesk. When downgrading the change will generate a prorated credit towards the next billing cycle. This credit amount is visible from the Account Tab of your Account Panel.